vivabet Frequently Asked Questions

Creating an account on vivabet takes under two minutes. Visit the site, click the registration link, and fill in your name, email address, mobile number, and a secure password. You must confirm that you are aged 18 or above and agree to the Terms and Conditions. Once submitted, a verification code will be sent to your registered mobile number to activate your account.

vivabet requires a valid government-issued photo ID for KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Submitting clear, legible scans or photos speeds up the process, which typically completes within 24 hours.

You can reset your vivabet password by clicking the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our 24/7 live chat support.

No — vivabet permits only one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact our support team immediately to resolve the situation.

To close your vivabet account, navigate to the Responsible Gaming section of your account settings and select the permanent account closure option. Alternatively, email responsible@vivabet with your account details and closure request. Any qualifying balance will be returned to your registered payment method. Please review our Responsible Gaming page if you are closing your account due to gambling concerns.

To deposit via bKash on vivabet, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter your bKash mobile number and the amount you wish to deposit, then follow the on-screen prompts to authenticate the transaction with your bKash PIN. Deposits via bKash are processed instantly in most cases, and your vivabet balance updates within seconds.

Nagad deposits on vivabet are typically processed instantly — your account balance updates in real time once the transaction is confirmed on the Nagad network. In rare cases during peak hours, processing may take up to five minutes. If your balance has not updated after ten minutes, contact vivabet live chat support with your Nagad transaction reference number.

The minimum deposit amount on vivabet is ৳200. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set at the platform level, though individual payment providers (for example, bKash) may impose their own transaction limits per day. Check your payment app's daily transfer ceiling if you plan to deposit a larger amount.

The minimum withdrawal amount on vivabet is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, Upay, or supported bank accounts including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. Your account must be fully KYC-verified before a withdrawal request can be processed.

Withdrawals to mobile wallets such as bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of approval. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Sonali Bank, or City Bank may take 1 to 3 business days depending on the receiving institution. Withdrawal requests submitted during Bangladesh Standard Time (BST) business hours are generally processed faster than those made overnight.

vivabet does not charge any internal fees for deposits or withdrawals. However, your payment provider — for instance, bKash or Nagad — may apply their standard transaction fees according to their own fee schedules. We recommend checking your mobile wallet's current fee structure before initiating a transaction so you know the exact amount you will send or receive.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on vivabet. The process is identical to bKash and Nagad — select Rocket in the Deposit section, enter your Rocket number and amount, and confirm the transaction using your Rocket PIN. Rocket deposits are processed in real time and reflected in your vivabet balance immediately.

To bet on cricket on vivabet, navigate to the Cricket section from the main menu, browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review your bet slip, and confirm. Make sure you have a funded account before placing your first bet.

Yes, vivabet offers live in-play betting on cricket matches including BPL, IPL, T20 internationals, and Test matches involving the Bangladesh Tigers. In-play markets update dynamically as the match progresses, allowing you to bet on outcomes like the next wicket, runs in the current over, or the match winner at live odds. A stable internet connection is recommended for the best in-play betting experience.

vivabet offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles range from classic three-reel slots to modern video slots with multiple paylines, bonus rounds, and progressive jackpots. You can browse and filter the full slots catalogue from the Slots section of the site. Mobile play is fully supported — no app download required.

Yes, vivabet features a full live casino lobby powered by providers including Evolution Gaming, Ezugi, and Playtech Live. You can play live roulette, live blackjack, live baccarat, and game show titles like Crazy Time and Monopoly Live with real dealers streaming in HD. The Playtech Live section on the site gives you direct access to Playtech's dedicated live dealer tables.

vivabet is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The site uses SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal details, payment information, and gaming activity remain private and secure at all times.

The Return to Player (RTP) percentage varies by slot game and is set by each game provider. Most slots available on vivabet have RTPs ranging from 94% to 97%, with some high-variance titles slightly outside that range. RTP information for individual games is typically displayed in the game's paytable or information screen. vivabet only partners with certified providers whose games are tested for fairness by independent auditors.

vivabet offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage match are detailed on the Promotions page of the platform after login. Bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before withdrawing bonus-derived winnings. Always read the full bonus terms before opting in.

A wagering requirement is the number of times you must bet a bonus amount before any winnings from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to real withdrawable cash. Wagering progress is tracked in your account dashboard. Different game types (slots vs. live casino vs. sports) may contribute at different rates toward the requirement.

Yes, vivabet periodically offers free spins promotions on selected slot titles, often tied to game launches, seasonal events (such as Eid or Pohela Boishakh), or as part of loyalty rewards. Free spins winnings are typically subject to wagering requirements. Check the Promotions section inside your account for current free spins offers and their associated terms.

vivabet rewards regular players through an ongoing loyalty programme. As you play and wager across cricket betting, slots, and live casino games, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher-tier VIP players receive dedicated account management, faster withdrawal processing, and access to exclusive promotions. Contact support for details on how to progress through the loyalty tiers.

Reload bonuses and deposit match promotions at vivabet are available periodically, but they are not automatically applied to every single deposit. Active promotions are listed in the Promotions section of your account dashboard. Some offers require you to opt in before making a qualifying deposit — if you deposit without opting in first, the bonus will not be credited retroactively. Check the promotions page regularly for the latest offers.

If you request a withdrawal from vivabet before completing the wagering requirement attached to an active bonus, the bonus and any bonus-derived winnings will typically be forfeited. Only the original cash deposit (or the portion that qualifies under the bonus terms) will be processed for withdrawal. To avoid losing a bonus, complete the stated wagering requirement before submitting a withdrawal request.

vivabet operates as an online betting and casino platform serving the Bangladesh market. We use SSL encryption, strict KYC procedures, and responsible gaming tools to maintain a safe and fair environment for all players. We do not make specific claims about local licensing, and we encourage players to understand their local regulations. Our platform is designed for adults aged 18 and above only.

vivabet protects your personal data using industry-standard SSL (Secure Socket Layer) encryption on all connections, meaning your data is encrypted in transit. We do not sell or share your personal information with third parties for marketing purposes. Data is stored securely and accessed only by authorised staff for account management and KYC compliance purposes. Full details are in our Privacy Policy.

vivabet provides a comprehensive suite of responsible gaming tools accessible directly from your account settings. These include deposit limits (daily, weekly, and monthly), session time limits with optional cooling-off reminders, loss limits, and self-exclusion options ranging from 24 hours to permanent closure. All limits take effect immediately once set, and increases to limits are subject to a mandatory cooling-off period before activation.

To self-exclude on vivabet, go to the Responsible Gaming section of your account settings and choose your preferred exclusion period — options include 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately. During an active exclusion period you will not be able to log in or make deposits. To request a permanent self-exclusion, you may also email responsible@vivabet directly.

If you feel that gambling on vivabet is no longer recreational and is affecting your finances, relationships, or wellbeing, please act immediately. You can activate a self-exclusion period (24 hours, 7 days, 30 days, or permanent) directly from your account settings, or email our responsible gaming team at responsible@vivabet. All responsible gaming enquiries are treated as a priority and handled with full confidentiality. Visit our Responsible Gaming page for more tools and guidance.

Yes — age verification is mandatory on vivabet. During the KYC process, every player must provide a government-issued ID confirming they are 18 years of age or older. Players who cannot verify their age will not be permitted to deposit, wager, or withdraw. vivabet reserves the right to suspend an account and return the deposit balance if age verification cannot be completed satisfactorily.