Privacy Policy

vivabet collects personal information from you in several ways throughout your interaction with the platform — at the point of registration, during account verification, when you make deposits and withdrawals, when you contact our support team, and passively through your use of the site. The categories of personal data we collect are set out below.

1.1 Registration and Account Data

When you create a vivabet account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify you meet the minimum age requirement of 18 years)
• Email address (used for account communications and security alerts)
• Mobile phone number (linked to your bKash, Nagad, or Rocket account for payment processing)
• Residential address (city, district, and postal code — Bangladesh addresses accepted)
• Username and encrypted password credentials

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and collect the following documentary evidence:

• Scanned copy or photograph of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address document dated within the last three months (utility bill, bank statement, or official government correspondence)
• Confirmation of payment method ownership (screenshot or confirmation message from your bKash, Nagad, Rocket, or Upay account)
• Source of funds documentation where deposits exceed defined thresholds

1.3 Financial Transaction Data

Every deposit and withdrawal processed through your vivabet account generates a transaction record. This record includes the transaction date and time (Bangladesh Standard Time, UTC+6), the amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction reference number, and the resulting account balance. This data is retained for audit, fraud prevention, and dispute resolution purposes.

1.4 Gameplay and Betting Data

When you participate in any game or sports betting market on vivabet — including cricket betting on BPL, IPL, T20 World Cup, and international matches, live casino games, slots, and crash games — we record the bets placed, the games played, the outcomes, the amounts wagered, and the bonus funds consumed. This data is used to administer your account, calculate bonus wagering progress, and ensure fair play.

1.5 Device and Technical Data

When you access vivabet via any device — desktop browser, mobile browser, or any other supported client — we automatically collect certain technical information, including:

• IP address (used for geolocation verification and fraud detection)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Referring URL (the page you visited immediately before arriving at vivabet)
• Session identifiers and cookie data (see Section 4 for full details)

1.6 Customer Support Communications

When you contact our customer support team via live chat inside your account dashboard or by emailing support@vivabet, we retain a record of the communication, including the content of your messages, the date and time, and any resolution actions taken. These records allow us to provide consistent service and are used for training and quality assurance purposes.

vivabet processes your personal data for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those stated below. The primary purposes for which we use your personal information are as follows:

Promotional communications — including emails and SMS notifications regarding bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform updates — are sent only to players who have expressly opted in to receive marketing communications during or after registration. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting support.

vivabet does not sell, rent, or trade your personal data to any third party for commercial purposes. Disclosure of your personal information to external parties is strictly limited to the circumstances described below, each of which serves a specific, necessary operational or legal function.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, vivabet shares the minimum necessary financial and identity data with our payment processing partners, which include bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners are bound by their own data protection obligations and are contractually prohibited from using your data for any purpose other than processing the specific transaction for which the data was shared.

3.2 Identity Verification and KYC Service Providers

vivabet may engage third-party identity verification service providers to assist in the processing and authentication of KYC documents. These providers operate under strict data processing agreements and are authorised only to use the data shared with them for the express purpose of identity verification on vivabet's behalf.

3.3 Game Software Providers

Games available on vivabet are provided under licence by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Playtech Live. These providers may receive aggregated, anonymised gameplay data for the purpose of game integrity monitoring and fair play certification. They do not receive personally identifiable information that would allow them to identify you as an individual.

3.4 Legal and Regulatory Disclosure

vivabet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or legal process. In such cases, vivabet will disclose only the information that is specifically required by the applicable legal demand and will, where legally permissible, notify you of the disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of vivabet's assets, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, vivabet will take reasonable steps to ensure that the privacy protections described in this Policy continue to apply to your personal data following the transfer, and you will be notified of any material change in data controller via the registered email address on your account.

vivabet uses cookies and similar tracking technologies to ensure the platform operates correctly, to remember your preferences, and to analyse how players navigate and interact with our site. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to store user preferences, and to provide website operators with anonymised analytical information about how their platform is being used. Cookies do not contain executable code and cannot be used to access other files on your device.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please be aware that disabling essential cookies may impair the functionality of the vivabet platform — in particular, you may be unable to remain logged in to your account or complete financial transactions if session cookies are blocked.

To manage cookies in your browser, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Opera). Instructions are available directly in each browser's settings menu under Privacy or Security.

vivabet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category.

When a retention period expires, personal data is either securely and permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained for statistical and analytical purposes beyond the periods stated above, as it no longer constitutes personal data once anonymisation is complete.

If you request the deletion of your account and personal data (see Section 7 — Your Privacy Rights), vivabet will action your request promptly. Please note that certain data cannot be deleted immediately if we are required by law to retain it for a defined minimum period; in such cases, your data will be restricted from active use and securely deleted as soon as the legal retention period expires.

Protecting the security and integrity of your personal data is a core operational priority at vivabet. We implement a comprehensive, multi-layered security framework designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your personal information.

Our key security measures include the following:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the vivabet platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This ensures that your login credentials, financial details, and personal information cannot be intercepted during transmission.
• Encrypted Password Storage: User passwords are never stored in plain text. All passwords are hashed using a strong cryptographic algorithm before being stored in our database. vivabet staff members do not have access to your plain-text password under any circumstances.
• Two-Factor Authentication (2FA): vivabet offers optional two-factor authentication for account logins, providing an additional layer of security beyond your username and password. We strongly encourage all players to enable 2FA in their account security settings.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. vivabet staff members are granted only the minimum level of data access required to perform their specific job functions. All internal data access is logged and monitored.
• Regular Security Audits: Our platform infrastructure undergoes periodic independent security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated monitoring systems operate continuously to detect unusual account activity, suspicious login attempts, and potentially fraudulent transaction patterns. Alerts are reviewed by our security team in real time.

vivabet respects and upholds the privacy rights of all players on our platform. As a user of vivabet, you are entitled to the following rights in relation to your personal data. To exercise any of these rights, please contact us via live chat in your account dashboard or send a written request to support@vivabet. We aim to respond to all privacy rights requests within 5 business days.

Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or restrict processing that is necessary to fulfil our contractual obligations to you. Where we are unable to fully comply with a rights request, we will explain the reason clearly and indicate what action we are able to take instead.

vivabet reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in applicable law, updates to our data processing practices, new services or features added to the platform, or changes in the third-party service providers we work with. The effective date displayed at the top of this page will always indicate when the current version entered into force.

When we make material changes to this Privacy Policy — that is, changes that significantly affect your rights or the way we process your personal data — vivabet will take reasonable steps to notify registered account holders. This may include displaying a prominent notice on the platform homepage, sending a notification to the email address registered on your account, or presenting an in-platform alert at the time of your next login.

We encourage you to review this Privacy Policy periodically, particularly before making significant transactions or sharing new personal information with the platform. Your continued use of vivabet following the posting of an updated Privacy Policy constitutes your acknowledgement of the revised version. If you disagree with the updated terms of this Privacy Policy, you should cease using the platform and may request account closure in accordance with the account closure provisions set out in our Terms & Conditions.

For any questions, concerns, or clarifications regarding this Privacy Policy or the way vivabet handles your personal data, please do not hesitate to reach out to our support team. Contact details are provided in the footer of this page and are available 24/7 via live chat inside your account dashboard.