Terms & Conditions

By accessing, browsing, or using the vivabet platform in any capacity — whether as a registered account holder or as a visitor — you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a binding legal agreement between you, the user, and vivabet. If you do not accept these Terms in full, you must immediately discontinue all use of the platform.

These Terms apply to all aspects of the vivabet platform, including but not limited to: sports betting (cricket, football, kabaddi, and other markets), live casino gaming, slots and crash games, promotional offers, payment transactions, customer communications, and all other services made available through the platform whether accessed via desktop browser, mobile browser, or any other supported device.

vivabet reserves the right to update, amend, or replace any portion of these Terms at any time. Continued use of the platform following the posting of revised Terms constitutes your acceptance of the updated version. It is your responsibility to review these Terms periodically to stay informed of any changes. The date of the most recent revision is always displayed at the top of this page.

Access to and participation in any gambling activity on vivabet is strictly limited to individuals who meet all of the following eligibility criteria:

vivabet employs robust age verification procedures at the point of registration. You may be required to submit a valid government-issued identification document (such as a National ID card, passport, or driving licence) to confirm your date of birth before any withdrawal is processed or before bonus funds are released. Attempting to circumvent these age checks constitutes a serious breach of these Terms and will result in immediate permanent account closure and forfeiture of any balance held.

To access the full range of services offered by vivabet — including placing bets, making deposits, claiming bonuses, and requesting withdrawals — you must create a registered account. The registration process requires you to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, email address, and a valid mobile number linked to a bKash, Nagad, or Rocket account.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. vivabet will never ask you for your password via email, live chat, or any other communication channel. If you suspect that your account has been accessed without your authorisation, you must notify our support team immediately at support@vivabet so that your account can be secured without delay.

As part of our Know Your Customer (KYC) process, vivabet may request the following documents at any time during the lifecycle of your account:

• A government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (screenshot or confirmation of bKash, Nagad, or Rocket account in your name)
• Source of funds documentation where deposits exceed specified thresholds

Failure to provide requested KYC documentation within a reasonable timeframe may result in temporary account restrictions, suspension of withdrawal capabilities, or permanent account closure. vivabet reserves the right to withhold funds pending satisfactory completion of identity verification in order to protect the integrity of the platform and comply with applicable anti-fraud obligations.

vivabet operates exclusively in Bangladeshi Taka (৳). All account balances, bet stakes, winnings, bonuses, and withdrawal amounts are denominated and displayed in BDT. The platform does not accept deposits or process withdrawals in any foreign currency.

The following payment methods are currently supported on vivabet for both deposits and withdrawals:

• bKash — instant deposit and withdrawal via the bKash mobile financial service
• Nagad — instant deposit and withdrawal via Nagad's mobile wallet platform
• Rocket — deposit and withdrawal via Dutch-Bangla Bank's Rocket service
• Upay — deposit and withdrawal via the Upay mobile wallet
• Bank Transfer — BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank (processing times may vary)

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits are subject to your account's current verification status and the payment method selected. Fully KYC-verified accounts benefit from higher transaction limits.

vivabet processes withdrawal requests as promptly as possible. Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within 24 hours of the request being approved. Bank transfer withdrawals may take between 1 and 3 business days depending on the receiving institution's processing times. vivabet is not responsible for delays caused by third-party payment providers, public holidays, or bank processing queues.

All deposits must originate from a payment account registered in your own name. vivabet does not accept third-party deposits and reserves the right to return funds and close accounts where a third-party payment source is identified. This policy is in place to prevent fraud and to protect the interests of all platform users.

vivabet offers a range of promotional incentives to eligible registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid al-Fitr, Eid al-Adha, Pohela Boishakh (Bengali New Year), the BPL season, and the T20 World Cup. All promotions are subject to specific terms and conditions that will be clearly stated on the relevant promotion page at the time the offer is presented.

The following general rules apply to all bonuses and promotional offers on vivabet unless a specific promotion's terms state otherwise:

• Bonus funds are credited to your bonus balance and must meet the applicable wagering requirement before they can be converted to withdrawable cash.
• Wagering requirements are stated as a multiplier (e.g., 20x) applied to the bonus amount. For example, a ৳1,000 bonus with a 20x wagering requirement requires ৳20,000 in qualifying bets before the bonus amount becomes withdrawable.
• Only bets placed on qualifying games and markets contribute toward wagering requirements. The contribution percentage varies by game type and is specified in the individual promotion terms.
• Bonus offers may not be combined with other active promotions unless explicitly stated.
• vivabet reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, provided such action does not adversely affect bonus funds already credited and actively being wagered.
• Bonuses are non-transferable and may not be exchanged for cash directly. They hold monetary value only once the applicable wagering requirements have been fulfilled.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim the same offer, placing offsetting bets to lock in a guaranteed profit, or using a bonus in a manner inconsistent with its stated purpose — will result in the cancellation of the bonus, forfeiture of any associated winnings, and may result in permanent account closure.

By using vivabet, you agree to conduct yourself in a lawful, honest, and respectful manner at all times. The following conduct is strictly prohibited on the platform and constitutes a material breach of these Terms:

• Providing false, inaccurate, or misleading personal information during registration or at any subsequent point during account operation
• Registering or attempting to register more than one account
• Using automated software, bots, scripts, or any other artificial means to access the platform, place bets, or exploit any aspect of the service
• Attempting to exploit technical errors, system vulnerabilities, or software bugs for financial gain
• Engaging in any form of match-fixing, spot-fixing, or the use of insider information to gain an unfair advantage in sports betting markets
• Money laundering or any other financial crime through the platform
• Harassing, threatening, or abusing other platform users or vivabet staff members via any communication channel
• Sharing login credentials with any third party or allowing any other individual to operate your account
• Using the platform from a jurisdiction where online gambling is explicitly prohibited by local law

vivabet employs sophisticated fraud detection and monitoring systems. Accounts found to be engaged in any of the above prohibited activities will be suspended immediately pending investigation. Depending on the nature and severity of the breach, vivabet reserves the right to permanently close the account, void all associated bets and winnings, withhold any remaining balance, and report the matter to relevant authorities where applicable.

All content, materials, and software available on the vivabet platform — including but not limited to the vivabet brand name, logo, trade marks, trade dress, website design, layout, text, graphics, images, game interfaces, user interface elements, data compilations, and source code — are the exclusive property of vivabet or its licensed third-party content providers and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the vivabet platform solely for your personal, non-commercial entertainment purposes in strict accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, distribute, publish, transmit, or publicly display any portion of the platform content
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any platform software or game code
• Sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the platform or any portion thereof
• Create derivative works based on any vivabet content or software
• Use any data mining, scraping, or automated data gathering tools on any part of the platform

Game titles and associated intellectual property made available through the platform — including those from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Playtech Live — remain the property of their respective owners and are used by vivabet under licence. vivabet makes no claim of ownership over third-party game provider content.

To the fullest extent permitted by applicable law, vivabet, its directors, officers, employees, agents, partners, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the vivabet platform or any of its services.

This limitation of liability applies regardless of whether the damages arise from:

• Losses incurred through gambling activity, including but not limited to lost bets, lost winnings, or adverse outcomes in any game or market
• Temporary or permanent unavailability of the platform due to technical issues, maintenance, or force majeure events
• Errors, inaccuracies, or omissions in odds, game results, or account balance calculations that are corrected promptly upon discovery
• Unauthorised access to your account resulting from your failure to maintain adequate credential security
• Third-party payment provider delays, failures, or errors in processing deposits or withdrawals
• Internet connectivity issues, device incompatibility, or browser limitations that affect platform performance on your end

vivabet makes no warranty, express or implied, that the platform will be available at all times, free from interruptions, errors, or security breaches. The platform is provided on an "as is" and "as available" basis. vivabet takes all reasonable technical precautions to maintain platform stability and security, but cannot guarantee uninterrupted service.

vivabet reserves the right to suspend, restrict, or permanently close any account at its sole discretion, without prior notice, if it reasonably believes that the account holder has breached any provision of these Terms, engaged in fraudulent or abusive behaviour, or if continued operation of the account poses a risk to the platform, other users, or third parties.

In addition, players may voluntarily request the closure of their own account at any time by contacting customer support via live chat inside the account dashboard or by emailing support@vivabet. Voluntary account closure requests will be processed within 48 hours. Any remaining verified balance at the time of voluntary closure will be returned to the player's registered payment method subject to standard withdrawal verification procedures.

Accounts that remain inactive (no login activity) for a continuous period of 12 months or more may be classified as dormant. vivabet will attempt to notify the account holder via the registered email address before any dormancy-related action is taken. Dormant accounts with a zero balance may be permanently closed without further notice.

vivabet reserves the right to modify, update, or replace these Terms & Conditions at any time. Amendments may be made to reflect changes in applicable law, updates to platform functionality, new payment methods, revised bonus structures, or any other operational changes that affect the relationship between vivabet and its users.

When material changes are made to these Terms, vivabet will take reasonable steps to notify registered account holders, which may include posting a prominent notice on the platform homepage, sending a notification to the registered email address on file, or displaying an in-platform alert at the time of next login. The effective date at the top of this page will always reflect when the current version entered into force.

Your continued use of the vivabet platform following any amendment to these Terms constitutes your acceptance of the revised Terms in full. If you do not agree with the updated Terms, you must cease using the platform and may request account closure in accordance with Section 9 above.

For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact the vivabet support team. Contact details are provided in the footer of this page. Our team aims to respond to all terms-related enquiries within 2 business days.