Responsible Gaming at vivabet
vivabet is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial or personal harm.
Our Commitment to Responsible Gaming
At vivabet, responsible gaming is not a checkbox — it is a core principle woven into every layer of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and across all of Bangladesh, online betting is a leisure activity enjoyed responsibly. However, we also recognise that for a small number of individuals, gambling can develop into a pattern that causes real harm.
Our responsible gaming programme exists to ensure that every player on vivabet has access to the tools, information, and support they need to keep their gambling experience positive, controlled, and within personal boundaries. We actively invest in player protection features — including account-level deposit limits, session time controls, cooling-off periods, and permanent self-exclusion options — and we make these tools easily accessible directly from within your account dashboard.
vivabet staff members receive training to identify and sensitively respond to indicators of problem gambling behaviour. Our platform monitoring systems flag accounts that show patterns consistent with compulsive play, and our support team proactively reaches out where appropriate. We take this responsibility seriously.
Gambling on vivabet is strictly for adults aged 18 years and above. No exceptions are made to this rule. We maintain robust age verification procedures at registration and through our ongoing KYC (Know Your Customer) checks to ensure that underage individuals cannot access our platform or its betting and casino products.
Built-in tools to keep your gaming activity safe and within your personal limits at all times.
Set daily, weekly, or monthly deposit limits directly from your account settings panel.
Take a break or permanently close your account with our flexible self-exclusion options.
Our support team is available around the clock via live chat inside your dashboard.
Age Restriction & Underage Protection
vivabet operates a strict 18+ only policy. Access to all betting, live casino, slots, and crash game products on this platform is exclusively permitted to individuals who are 18 years of age or older. This applies to all players across Bangladesh without exception, regardless of the device used to access the platform.
Age Verification at Registration
Every new account registered on vivabet is subject to age verification. During the registration process, you are required to confirm that you are aged 18 or above. This declaration is followed by a KYC (Know Your Customer) verification process in which you must provide a valid government-issued photo identification document — such as a National Identity Card, passport, or driving licence — that confirms your date of birth. Accounts that cannot be verified as belonging to an individual aged 18 or above will be suspended and any deposits held pending review will be returned.
Protecting Minors in Your Household
If you share a device — desktop, laptop, tablet, or mobile phone — with younger family members, we strongly encourage you to take the following precautions:
- Never save your vivabet login credentials on a shared device or browser.
- Always log out of your vivabet account when you have finished your session.
- Enable device-level parental controls or content filtering software to prevent minors from accessing gambling websites.
- Keep your account password confidential and do not share it with anyone in your household.
Well-established parental control solutions such as Net Nanny and Qustodio can be configured to block access to gambling platforms across all browsers on a shared device. vivabet recommends their use in any household where children or teenagers have access to internet-connected devices.
vivabet is an adults-only platform. You must be 18 years of age or older to register, deposit, and play. Providing false information about your age during registration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Self-Exclusion & Account Closure
vivabet provides a range of self-exclusion options designed for players who feel they need to take a break from gambling, or who wish to permanently close their account. These tools can be activated quickly and discreetly, directly from within your account dashboard — or by contacting our support team via live chat or by emailing responsible@vivabet.
A short cooling-off period that locks your account for 24 hours. Useful when you feel you need a brief pause from play without committing to a longer break.
Temporarily suspend your account for a full week. During this period, you will not be able to log in, deposit, or place any bets on vivabet.
A one-month self-exclusion period for players who need a more meaningful break. Your account will be fully locked and all promotional communications will be paused.
Request the permanent closure of your vivabet account. This action is irreversible. Any qualifying balance will be returned to your registered bKash, Nagad, or Rocket account.
How to Activate Self-Exclusion
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1Log in to your vivabet accountAccess your account via the vivabet Login page using your registered credentials.
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2Navigate to Account SettingsFrom your account dashboard, open the Settings menu and select the "Responsible Gaming" or "Player Safety" section.
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3Choose your exclusion periodSelect the duration that best suits your needs — 24 hours, 7 days, 30 days, or permanent account closure.
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4Confirm your selectionYou will be asked to confirm your choice. Once confirmed, the exclusion takes effect immediately. A confirmation will be sent to your registered email address.
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5Need immediate help?If you need urgent assistance activating self-exclusion, contact our live chat support (available 24/7 inside your dashboard) or email responsible@vivabet directly. We will action your request as a priority.
Deposit Limits & Spending Controls
One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. vivabet allows every registered player to define the maximum amount they are willing to deposit over a defined rolling period — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits will be accepted until the period resets.
How Deposit Limits Work
Deposit limits on vivabet apply across all payment methods — whether you are depositing via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or any other supported method. The limit is enforced at the account level, not at the payment method level, so it covers your total deposits regardless of how you fund your account.
- Daily Limit: The maximum amount in Bangladeshi Taka (৳) you can deposit within any rolling 24-hour period.
- Weekly Limit: The maximum cumulative deposit across any rolling 7-day window.
- Monthly Limit: The maximum cumulative deposit across any rolling 30-day window.
Reducing vs. Increasing Limits
Reducing your deposit limit takes effect immediately — as soon as you save the lower limit in your account settings, the new (lower) cap applies to your next deposit attempt. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is intentional: it gives you time to reconsider whether an increased limit is genuinely right for you, and ensures that deposit limit increases cannot be used impulsively during a session.
Loss Limits
In addition to deposit limits, vivabet also offers loss limit controls, which cap the total amount you can lose over a defined period. If your net losses reach your configured loss limit, your account will be temporarily restricted from further betting activity until the period resets. Loss limits can be configured in the Responsible Gaming section of your account settings.
Cap your daily deposits to prevent overspending during a single day's play session. Takes effect on your next deposit attempt.
A rolling 7-day cap on total deposits. Ideal for players who prefer to set a weekly entertainment budget for their gaming activity.
Set a firm ceiling on your monthly gambling spend. Provides the broadest-level budgetary control available on the vivabet platform.
Time-Out & Session Management
Extended gambling sessions can sometimes cloud judgement, lead to chasing losses, and erode the enjoyment that should characterise a positive gaming experience. vivabet provides a suite of session management tools designed to help you maintain full awareness of how much time you are spending on the platform at any given moment.
Session Time Reminders
You can configure vivabet to display an on-screen reminder at regular intervals during your session — for example, every 30 minutes, every hour, or every two hours. These reminders appear as a brief notification informing you of how long you have been active in the current session and prompting you to decide whether you wish to continue. Reminders can be set and adjusted in the Responsible Gaming section of your account settings.
Session Duration Limits
Beyond reminders, you can set a hard session duration limit that automatically logs you out of your vivabet account after a specified period of continuous play. Once logged out by the session limit, you are free to log back in — but the pause serves as a natural break point that encourages you to re-evaluate your activity before continuing.
Reality Checks
vivabet's reality check feature displays a clear summary at your chosen interval showing your net session result — how much you have deposited, how much you have won or lost, and how long you have been playing. This transparent mid-session summary is one of the most effective tools for maintaining a realistic, grounded perspective on your gambling activity.
Receive timed on-screen notifications reminding you how long you have been playing during the current session.
Set a maximum session length. When your limit is reached, vivabet will automatically end your session and log you out.
Mid-session summaries showing your total time played, amount deposited, and net win/loss position for clear perspective.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. vivabet wants every player to be aware of the warning signs that gambling may be shifting from a leisure activity into a harmful habit. If you recognise any of the following patterns — whether in yourself or in someone you know — please take them seriously and seek support.
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this checklist is purely for your own reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our responsible gaming team or one of the support organisations listed in the next section.
Answering honestly — even privately — is a powerful act of self-awareness. Use your responses as a guide:
Your gambling habits appear to be within a healthy recreational range. Continue to use vivabet's deposit limits and session tools to maintain this balance.
There are some signs that gambling may be causing you concern. Consider setting stricter deposit and time limits, and speak to our responsible gaming team for confidential guidance.
Your responses suggest that gambling may be significantly impacting your life. We strongly encourage you to activate self-exclusion and reach out to a professional support service immediately.
Getting Help & Support Resources
If you believe that gambling is having a negative impact on your life — or on the life of someone close to you — help is available. vivabet's own responsible gaming team is your first point of contact, but we also encourage players to reach out to broader support networks where appropriate. Speaking to someone about a gambling concern is a sign of strength, not weakness.
Our dedicated responsible gaming team is available 24/7. Reach us via live chat inside your account dashboard, or email us directly at responsible@vivabet. All enquiries are handled with complete confidentiality.
Sometimes the most important first step is simply speaking honestly with a trusted friend, family member, or colleague about your gambling habits. A candid conversation can provide relief, perspective, and practical support.
A qualified mental health professional or addiction counsellor can provide structured, evidence-based support for gambling-related concerns. We recommend seeking referrals through your primary healthcare provider in Bangladesh.
Tips for Maintaining Healthy Gambling Habits
Before each session, decide on a fixed amount you are comfortable spending — and stick to it. Never gamble with money you cannot afford to lose, including savings, bill money, or borrowed funds.
Build regular breaks into every gambling session. Step away from the screen, get a glass of water, and give yourself a moment to assess how you are feeling before continuing or stopping.
Gambling should be one leisure activity among many. Maintain a balance with other hobbies, social activities, and interests — whether that is watching BPL cricket, spending time with family, or exploring Cox's Bazar.
Accepting a loss and moving on is a hallmark of responsible gambling. Chasing losses — betting more to recover what was lost — is one of the most common pathways into problem gambling behaviour.
Gambling while emotionally distressed, tired, or under the influence of alcohol impairs decision-making and often leads to poor choices. Play only when you are calm, rested, and in a positive state of mind.
Use vivabet's account history and transaction records to review your gambling activity periodically. Honest self-review helps you stay aware of your patterns and make informed decisions about your play.
Enjoy vivabet Responsibly
Set your limits, use our player tools, and keep gambling fun. Explore cricket betting, live casino games, and slots — all on Bangladesh's trusted platform. 18+ only. Play responsibly.